FAQs

1.How to log in to account?
Visit: https://www.3ccases.com/, enter your user name and password to login. You can also sign in with Facebook if this is the same login way you used while you placed your orders before.

 

2.How to place a order on our website?
Ordering from 3ccases.com is simple:
Discover to the products you like, choose the color and click on the “ADD TO CART” button. You will then be taken to our shopping cart page from where you can place the order by following the step-by-step instruction.

 

3.How can I do the payment?
There are different ways you can choose to pay at our website.You can choose Paypal,credit card and others.

 

4.How to save money on shipping?
If you are not in rush, you can choose super savings which is much cheaper than expedited shipping .
Expedited shipping is expensive. Therefore, we suggest our customers to buy all things you need in same order to minimize shipping fees. Compared with expedited shipping , super savings is a relatively economical choice.

 

5.Do I have to pay the salves tax?
There are absolutely no sales taxes or any hidden charges to pay on the China side when you buy goods at 3ccases.com. However when the goods are received, the recipient may have to pay some taxes on their local side. When you are buying from China, and the goods are delivered to your country, this is importing. The exact process in receiving goods will therefore usually be different from buying mail order products from online stores within your country.

 

6.How to use discount coupons?
First you go to your account and click "my coupons",you will see you all coupons .Make sure the the coupon has not expired (most will show the expiry date). During the check out process , You can enter the full promotion code and click "Apply ".
You can only use one coupon code per order. A coupon can only be used to cover the value of goods, they cannot be used to discount shipping fees .

 

7.How soon will I receive a refund from my return?
We will process the refund after we receive your package, to confirm whether your items adhere to our Return & Exchange. Following confirmation, we will authorize the refund for you, this usually takes 3-5 working days for us to process following receipt of your package and we will send email notification. The payment method and policy of the respective payment providers determine when the refund will appear in your account balance.

 

8.Are you a factory or trading company?
A: We are a leading OEM/ODM company specialized in providing mobile phone cases and providing comprehensive solutions in the business field since 2001.

 

9.Where is your company located? How can I visit there?
A: Our company is located in Liwan District, Guangzhou City, And warmly welcome to our company, we display more new design in our showroom, and we are willing to pick you up from airport.

 

10.How can I get some samples?
A: We are honored to offer you samples.

 

11.How does your compamy do regarding quality control?
A:”Quality is priority. we always attach great importance to quality controlling from the very beginning to the very end. Our factory has gained Reach,Rohs,SGS authentication.

 

12.Do you have your own designer to help us? Or do you accept OEM/ODM production?
A:"Of course .We have a professional team which is having considerable experience in color decoration cases and manufacture. Please send us the high definition images, text, logo and how would you like to arrange them. We will try our best to put you r ideas into effect and sent you finished files for confirmation."

 

13.What kind of packaging you offer for OEM service?
We have elegant poly bags, and carton. If you do not like these packaging, we also accept customization. Just tell us what pack age you would like.

 

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